Pomelo Pay FAQ's

Find answers to frequently asked questions

Vincent Choi avatar Neil Cuthbert avatar Zoe Vu avatar +2
28 articles in this collection
Written by Vincent Choi, Neil Cuthbert, Zoe Vu and 2 others

Is there a way to take payment without the customer having to scan a code?

Holly Wright avatar
Written by Holly Wright
Updated over a week ago

What happens when a customer scans the QR code?

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Written by Holly Wright
Updated over a week ago

Who scans the QR code, me or the customer?

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Written by Holly Wright
Updated over a week ago

Can I receive US payments?

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Written by Holly Wright
Updated over a week ago

How do I scan QR codes?

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Written by Holly Wright
Updated over a week ago

Is it possible to hide my address so that the customers do not see this when they receive a payment link, for privacy reasons?

Holly Wright avatar
Written by Holly Wright
Updated over a week ago

Are you operating as normal during the Covid-19 pandemic?

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Written by Holly Wright
Updated over a week ago

How do I update my business details?

Holly Wright avatar
Written by Holly Wright
Updated over a week ago

Do I need a business bank account? Can I add my personal account?

Holly Wright avatar
Written by Holly Wright
Updated over a week ago

How do I contact you?

Holly Wright avatar
Written by Holly Wright
Updated over a week ago

How do I cancel a transaction? How do I cancel a payment request I sent by mistake?

Sent a wrong payment request? You can cancel it!
Zoe Vu avatar
Written by Zoe Vu
Updated over a week ago

How do I transfer cleared balance or how do I receive the money into my bank account?

Zoe Vu avatar
Written by Zoe Vu
Updated over a week ago

How do I add new users (my staff) to my company?

Adding users or staff to your account to use Pomelo Pay
Zoe Vu avatar
Written by Zoe Vu
Updated over a week ago

I’ve signed up, now what?

Welcome to Pomelo Pay! You’ve set yourself up on the app and now you are ready to take payments. Here’s what to do next.
Holly Wright avatar
Written by Holly Wright
Updated over a week ago

Do I need an internet connection to take payments?

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Written by Keval Jadav
Updated over a week ago

How long does the compliance check take?

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Written by Keval Jadav
Updated over a week ago

Does the app work internationally?

Keval Jadav avatar
Written by Keval Jadav
Updated over a week ago

The Pomelo Pay app is broken?

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Written by Keval Jadav
Updated over a week ago

How do I access the merchant dashboard?

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Written by Keval Jadav
Updated over a week ago

Why should I use Pomelo Pay when cash, invoices and bank transfer are free?

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Written by Keval Jadav
Updated over a week ago

Do I need a smartphone to get started?

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Written by Keval Jadav
Updated over a week ago

How soon will I get paid?

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Written by Keval Jadav
Updated over a week ago

Privacy Policy

Our commitment to your privacy
Neil Cuthbert avatar
Written by Neil Cuthbert
Updated over a week ago

What are PayCodes?

Get paid quickly and securely with our innovative PayCodes
Vincent Choi avatar
Written by Vincent Choi
Updated over a week ago

Taking payments

How to instantly accept payments
Vincent Choi avatar
Written by Vincent Choi
Updated over a week ago

Using the Merchant Dashboard

Learn about the benefits of your Dashboard
Vincent Choi avatar
Written by Vincent Choi
Updated over a week ago

Who are Pomelo Pay?

Our mission and promise to you
Vincent Choi avatar
Written by Vincent Choi
Updated over a week ago

Payouts and deposits

Learn how to get paid
Vincent Choi avatar
Written by Vincent Choi
Updated over a week ago