Pomelo Pay FAQ's

Are you operating as normal during the Covid-19 pandemic?

Written by Holly Wright
Updated over a week ago

Who are Pomelo Pay?

Our mission and promise to you

Written by Vincent Choi
Updated this week

I’ve signed up, now what?

Welcome to Pomelo Pay! You’ve set yourself up on the app and now you are ready to take payments. Here’s what to do next.

Written by Holly Wright
Updated this week

Do I need a smartphone to get started?

Written by Keval Jadav
Updated this week

Does the app work internationally?

Written by Keval Jadav
Updated this week

Taking payments

How to instantly accept payments

Written by Vincent Choi
Updated this week

What are PayCodes?

Get paid quickly and securely with our innovative PayCodes

Written by Vincent Choi
Updated this week

How do I scan QR codes?

Written by Holly Wright
Updated this week

Who scans the QR code, me or the customer?

Written by Holly Wright
Updated this week

What happens when a customer scans the QR code?

Written by Holly Wright
Updated this week

Is there a way to take payment without the customer having to scan a code?

Written by Holly Wright
Updated this week

Why should I use Pomelo Pay when cash, invoices and bank transfer are free?

Written by Keval Jadav
Updated this week

Do I need an internet connection to take payments?

Written by Keval Jadav
Updated this week

Can I receive US payments?

Written by Holly Wright
Updated this week

Do I need a business bank account? Can I add my personal account?

Written by Holly Wright
Updated this week

How do I cancel a transaction? How do I cancel a payment request I sent by mistake?

Sent a wrong payment request? You can cancel it!

Written by Zoe Vu
Updated this week

Is it possible to hide my address on payment requests and receipts?

Written by Holly Wright
Updated this week

Why was my business rejected?

Written by Holly Wright
Updated this week

How do I add new users (my staff) to my company?

Adding users or staff to your account to use Pomelo Pay

Written by Zoe Vu
Updated this week

How do I update my business details?

Written by Holly Wright
Updated this week

Using the Merchant Dashboard

Learn about the benefits of your Dashboard

Written by Vincent Choi
Updated this week

How do I access the merchant dashboard?

Written by Keval Jadav
Updated this week

Payouts and deposits

Learn how to get paid

Written by Vincent Choi
Updated this week

How soon will I receive the money in my bank account?

Written by Keval Jadav
Updated this week

How do I transfer cleared balance or how do I receive the money into my bank account?

Written by Zoe Vu
Updated this week

How long does the compliance check take?

Written by Keval Jadav
Updated this week

Privacy Policy

Our commitment to your privacy

Written by Neil Cuthbert
Updated this week

The Pomelo Pay app is broken?

Written by Keval Jadav
Updated this week

How do I contact you?

Written by Holly Wright
Updated this week