Pomelo Pay FAQ's

Are you operating as normal during the Covid-19 pandemic?

Written by Zoe Vu
Updated over a week ago

How can you support me as a small business owner during the pandemic?

Learn how our products can keep your business running through the pandemic

Written by Rea Savva
Updated over a week ago

Who are Pomelo Pay?

Our mission and promise to you

Written by Vincent Choi
Updated over a week ago

How much does Pomelo Pay cost?

Enjoy our simple flat fee

Written by Vincent Choi
Updated over a week ago

How long does the sign up process take?

Written by Rea Savva
Updated over a week ago

I’ve signed up, now what?

Welcome to Pomelo Pay! You’ve set yourself up on the app and now you are ready to take payments. Here’s what to do next.

Written by Zoe Vu
Updated over a week ago

I have set up my account but no email has arrived

Written by Rea Savva
Updated over a week ago

How do I activate my account?

Written by Rea Savva
Updated over a week ago

Why is my account still under review?

Written by Rea Savva
Updated over a week ago

Do I need a business bank account? Can I add my personal account?

Written by Zoe Vu
Updated over a week ago

Why was my business rejected?

Written by Zoe Vu
Updated over a week ago

Overview of Test Mode

Written by Rea Savva
Updated over a week ago

Overview of QR code payments

How to turn your phone into a card reader

Written by Rea Savva
Updated over a week ago

How to take payments using QR codes

Written by Rea Savva
Updated over a week ago

How do I scan QR codes?

Written by Zoe Vu
Updated over a week ago

Who scans the QR code, me or the customer?

Written by Zoe Vu
Updated over a week ago

Can I print out my QR code?

Written by Rea Savva
Updated over a week ago

Is there a way to take payment without the customer having to scan a code?

Written by Zoe Vu
Updated over a week ago

Enhanced Security

Written by Rea Savva
Updated over a week ago

Overview of Payment Links

Written by Rea Savva
Updated over a week ago

How to send a Payment Link

Learn how to send a Payment Link via SMS/Whatsapp/email

Written by Rea Savva
Updated over a week ago

How to add a Payment Link to an invoice

Written by Rea Savva
Updated over a week ago

How to hide my address and company details when sending a Payment Link

Written by Rea Savva
Updated over a week ago

Overview of Shop

Written by Rea Savva
Updated over a week ago

How to build a Shop, add products and categories

Written by Rea Savva
Updated over a week ago

How to add a logo, colours and location

Written by Rea Savva
Updated over a week ago

How to manage the online ordering system

Written by Rea Savva
Updated over a week ago

How to add custom fees

Written by Rea Savva
Updated over a week ago

What are rules?

Written by Rea Savva
Updated over a week ago

How to define my custom fees using rules

Written by Rea Savva
Updated over a week ago

Order Management Overview

Written by Rea Savva
Updated over a week ago

Overview of Tap to Pay - coming soon!

Written by Rea Savva
Updated over a week ago

Does it require a customer's pin number?

Written by Rea Savva
Updated over a week ago

How do I add new users (my staff) to my company?

Adding users or staff to your account to use Pomelo Pay

Written by Zoe Vu
Updated over a week ago

Overview of the Dashboard

Written by Rea Savva
Updated over a week ago

How to access the Merchant Dashboard

Written by Rea Savva
Updated over a week ago

How to use analytics

Written by Rea Savva
Updated over a week ago

Transactions and refunds on the Dashboard

Written by Rea Savva
Updated over a week ago

Dashboard revenue is X amount why have only received Y amount?

Written by Rea Savva
Updated over a week ago

Remittance via the Dashboard

Written by Rea Savva
Updated over a week ago

Payment Links via the Dashboard

Written by Rea Savva
Updated over a week ago

How to manage the online ordering system

Written by Rea Savva
Updated over a week ago

How to see all of my transactions

Written by Rea Savva
Updated over a week ago

Do I need an internet connection to take payments?

Written by Zoe Vu
Updated over a week ago

How do I cancel a transaction? How do I cancel a payment request I sent by mistake?

Sent a wrong payment request? You can cancel it!

Written by Zoe Vu
Updated over a week ago

Can I take payments in another currency?

Written by Zoe Vu
Updated over a week ago

Why is the customer payment pending?

Written by Rea Savva
Updated over a week ago

What is the transaction limit?

Written by Rea Savva
Updated over a week ago

Can I send a partial refund?

Written by Rea Savva
Updated over a week ago

Receipts Overview

Learn how to send and resend an email receipt

Written by Rea Savva
Updated over a week ago

Printing Overview

Written by Rea Savva
Updated over a week ago

Managing receipt information

Written by Rea Savva
Updated over a week ago

What gets printed when automatic printing is enabled?

Written by Rea Savva
Updated over a week ago

How to enable automatic printing

Written by Rea Savva
Updated over a week ago

How to set a static IP address

Written by Rea Savva
Updated over a week ago

Connecting a Wi-Fi printer

Written by Rea Savva
Updated over a week ago

My Bluetooth printer isn't appearing in my list of available printers

Written by Rea Savva
Updated over a week ago

How can I connect a Bluetooth printer to my Pomelo account?

Written by Rea Savva
Updated over a week ago

Supported printers

Written by Rea Savva
Updated over a week ago

Where can I find the receipt for a transaction?

Written by Rea Savva
Updated over a week ago

Overview of OpenCart

Written by Rea Savva
Updated over a week ago

Overview of WooCommerce

Written by Rea Savva
Updated over a week ago

Open Banking Overview

Written by Rea Savva
Updated over a week ago

Adding your business Terms & Conditions to your payment experience

Written by Rea Savva
Updated over a week ago

How to enable push notifications

Written by Rea Savva
Updated over a week ago

How to add my bank account

Written by Rea Savva
Updated over a week ago

How to change or remove a bank account

Written by Rea Savva
Updated over a week ago

How do I update my business details?

Written by Zoe Vu
Updated over a week ago

Is it possible to hide my address on payment requests and receipts?

Written by Zoe Vu
Updated over a week ago

Payouts and deposits

Learn how to get paid

Written by Vincent Choi
Updated over a week ago

How soon will I receive the money in my bank account?

Written by Zoe Vu
Updated over a week ago

How do I transfer cleared balance or how do I receive the money into my bank account?

Written by Zoe Vu
Updated over a week ago

What happens in the compliance process?

Written by Rea Savva
Updated over a week ago

Businesses we cannot onboard

Written by Rea Savva
Updated over a week ago

How long does the compliance check take?

Written by Rea Savva
Updated over a week ago

Privacy Policy

Our commitment to your privacy

Written by Rea Savva
Updated over a week ago

In-app support

Written by Rea Savva
Updated over a week ago

Book in a demo

Speak to our Customer Success Manager

Written by Rea Savva
Updated over a week ago

How do I contact you?

Quickest ways to get help and support

Written by Rea Savva
Updated over a week ago

Connect with us

Follow our social channels

Written by Rea Savva
Updated over a week ago

The Pomelo Pay app is broken?

Written by Zoe Vu
Updated over a week ago

Why should I use Pomelo Pay when cash, invoices and bank transfer are free?

Written by Zoe Vu
Updated over a week ago