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Pomelo Pay FAQ's
Pomelo Pay FAQ's
Find answers to frequently asked questions
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65 articles in this collection
Written by
Vincent Choi,
Neil Cuthbert,
Zoe Vu
and 3 others
Covid-19
Are you operating as normal during the Covid-19 pandemic?
Written by
Holly Wright
Updated over a week ago
How can you support me as a small business owner during the pandemic?
Learn how our products can keep your business running through the pandemic
Written by
Rea Savva
Updated over a week ago
Getting Started
How much does Pomelo Pay cost?
Enjoy our simple flat fee
Written by
Vincent Choi
Updated over a week ago
Who are Pomelo Pay?
Our mission and promise to you
Written by
Vincent Choi
Updated over a week ago
How long does the sign up process take?
Written by
Rea Savva
Updated over a week ago
I’ve signed up, now what?
Welcome to Pomelo Pay! You’ve set yourself up on the app and now you are ready to take payments. Here’s what to do next.
Written by
Holly Wright
Updated over a week ago
I have set up my account but no email has arrived
Written by
Rea Savva
Updated over a week ago
How do I activate my account?
Written by
Rea Savva
Updated over a week ago
Why is my account still under review?
Written by
Rea Savva
Updated over a week ago
Do I need a business bank account? Can I add my personal account?
Written by
Holly Wright
Updated over a week ago
Why was my business rejected?
Written by
Holly Wright
Updated over a week ago
Test Mode
Overview of Test Mode
Written by
Rea Savva
Updated over a week ago
QR Code Payments
Overview of QR code payments
How to turn your phone into a card reader
Written by
Rea Savva
Updated over a week ago
Can I print out my QR code?
Written by
Rea Savva
Updated over a week ago
How do I scan QR codes?
Written by
Holly Wright
Updated over a week ago
Who scans the QR code, me or the customer?
Written by
Holly Wright
Updated over a week ago
Is there a way to take payment without the customer having to scan a code?
Written by
Holly Wright
Updated over a week ago
Payments Links
How to hide my address and company details when sending a Payment Link
Written by
Rea Savva
Updated over a week ago
How to add a Payment Link to an invoice
Written by
Rea Savva
Updated over a week ago
How to send a Payment Link
Learn how to send a Payment Link via SMS/Whatsapp/email
Written by
Rea Savva
Updated over a week ago
Overview of Payment Links
Written by
Rea Savva
Updated over a week ago
Online Shop
How to define my custom fees using rules
Written by
Rea Savva
Updated over a week ago
What are rules?
Written by
Rea Savva
Updated over a week ago
How to add custom fees
Written by
Rea Savva
Updated over a week ago
How to manage the online ordering system
Written by
Rea Savva
Updated over a week ago
How to add a logo, colours and location
Written by
Rea Savva
Updated over a week ago
How to build a Shop, add products and categories
Written by
Rea Savva
Updated over a week ago
Overview of Shop
Written by
Rea Savva
Updated over a week ago
Tap to Pay
Overview of Tap to Pay - coming soon!
Written by
Rea Savva
Updated over a week ago
Does it require a customer's pin number?
Written by
Rea Savva
Updated over a week ago
Dashboard
How to manage the online ordering system
Written by
Rea Savva
Updated this week
Remittance via the Dashboard
Written by
Rea Savva
Updated this week
Payment Links via the Dashboard
Written by
Rea Savva
Updated this week
Transactions and refunds on the Dashboard
Written by
Rea Savva
Updated this week
How to use analytics
Written by
Rea Savva
Updated this week
How to access the Merchant Dashboard
Written by
Rea Savva
Updated this week
Overview of the Dashboard
Written by
Rea Savva
Updated over a week ago
Dashboard revenue is X amount why have only received Y amount?
Written by
Rea Savva
Updated over a week ago
Payments and Remittance
How to see all of my transactions
Written by
Rea Savva
Updated over a week ago
Do I need an internet connection to take payments?
Written by
Keval Jadav
Updated over a week ago
How do I cancel a transaction? How do I cancel a payment request I sent by mistake?
Sent a wrong payment request? You can cancel it!
Written by
Zoe Vu
Updated over a week ago
Can I take payments in another currency?
Written by
Keval Jadav
Updated over a week ago
Why is the customer payment pending?
Written by
Rea Savva
Updated over a week ago
What is the transaction limit?
Written by
Rea Savva
Updated over a week ago
Can I send a partial refund?
Written by
Rea Savva
Updated over a week ago
Receipts and Invoicing (coming soon!)
Where can I find the receipt for a transaction?
Written by
Rea Savva
Updated over a week ago
Invoicing Overview (coming soon!)
Written by
Rea Savva
Updated over a week ago
Receipts Overview
Learn how to send and resend an email receipt
Written by
Rea Savva
Updated over a week ago
My Account
How to enable push notifications
Written by
Rea Savva
Updated over a week ago
How to change or remove a bank account
Written by
Rea Savva
Updated over a week ago
How to add my bank account
Written by
Rea Savva
Updated over a week ago
Is it possible to hide my address on payment requests and receipts?
Written by
Holly Wright
Updated over a week ago
How do I update my business details?
Written by
Holly Wright
Updated over a week ago
My Payouts
Payouts and deposits
Learn how to get paid
Written by
Vincent Choi
Updated over a week ago
How soon will I receive the money in my bank account?
Written by
Keval Jadav
Updated over a week ago
How do I transfer cleared balance or how do I receive the money into my bank account?
Written by
Zoe Vu
Updated over a week ago
Security and Privacy
How long does the compliance check take?
Written by
Keval Jadav
Updated over a week ago
Privacy Policy
Our commitment to your privacy
Written by
Neil Cuthbert
Updated over a week ago
Contact Us
In-app support
Written by
Rea Savva
Updated over a week ago
Book in a demo
Speak to our Customer Success Manager
Written by
Rea Savva
Updated over a week ago
How do I contact you?
Quickest ways to get help and support
Written by
Rea Savva
Updated over a week ago
Other
Connect with us
Follow our social channels
Written by
Rea Savva
Updated over a week ago
The Pomelo Pay app is broken?
Written by
Keval Jadav
Updated over a week ago
Why should I use Pomelo Pay when cash, invoices and bank transfer are free?
Written by
Keval Jadav
Updated over a week ago
User Management
How do I add new users (my staff) to my company?
Adding users or staff to your account to use Pomelo Pay
Written by
Zoe Vu
Updated over a week ago