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Businesses we cannot onboard

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Written by Pomelo Pay

Customers are screened at onboarding to ensure we can provide our product and services for their business. We would love to help as many businesses as possible; nonetheless, we had to place certain restrictions to comply with regulations.

We can only onboard businesses that meet the following criteria:

  • registered business in the UK

  • a valid UK banking account for the business

  • business tenure of more than 1 year

  • applicant is at least 18 years old with a permanent UK home address

Supporting documents must be provided for all owners and shareholders:

  • A valid national identity card, driver’s license or passport

  • proof of personal address (if different from ID)

At times, we may ask for other supporting documents if we are unable to complete automated verification.


Restricted industries include:

  • Adult services, dating or escort services

  • Gambling, lottery or betting services

  • Financial services, investment, insurance, loan, or banking businesses

  • Currency exchanges including virtual currencies, and money services business

  • Sale of narcotics

  • Auction/pawn services

  • Real estate

  • Sales of arms, weapons, military equipment, explosives, batons, fireworks, firecrackers.

  • Precious metals and stones (eg. jewellery)

  • Scrap metal

  • Waste management

  • Sales of any psychotropic or prohibited medicines

  • Plastic surgery

  • Crowdfunding

  • Peer to peer lending

  • Trading in invoices and virtual currencies

  • Pyramid schemes and multi-level marketing

  • Gold investment

  • Sale of personal information/products that infringe on personal privacy

  • Handling any hazardous, poisonous or dangerous chemicals

Business types that we also cannot onboard include:

  • Partnerships, including Limited Liability Partnerships (LLPs)

  • Limited companies by guarantee

  • Charities

  • Community interest company (CIC)

  • Clubs or other non-registered organisations

  • Trusts, funds or Special Purpose Vehicles (SPV)

For more information on how our compliance process works, click here.

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