Pomelo Pay

Cookie Policy

Misbhah Akram

Zoe Vu

Vincent Choi

Find answers to frequently asked questions

Pomelo Pay FAQ

Who are Pomelo Pay?

How much does Pomelo Pay cost?

I’ve signed up, now what?

I have set up my account but no email has arrived

How do I activate my account?

Why is my account still under review?

Do I need a business bank account? Can I add my personal account?

Why was my business rejected?

Getting started

Learn how to turn your phone into a card terminal

Overview of QR code payments

How to take payments using QR codes

How do I scan QR codes?

Who scans the QR code, me or the customer?

Can I print out my QR code?

Is there a way to take payment without the customer having to scan a code?

QR code payments

Discover how to send customers requests payments

Overview of payment links

Add an extra layer of security to your payment links

Enhanced security

How to send a payment link

How to add a payment link to an invoice

How to hide address and company details when sending a payment link

Payments links

Build your own ecommerce platform to sell goods

Overview of the shop

How to build a shop, add products and categories

How to add a logo, colours and location

How to manage the online ordering system

How to add custom fees

What are rules?

How to define custom fees using rules

Online shop

Order management overview

Order management

Does Tap to Pay require a customer's PIN number?

General guidance and known device issues with Tap to Pay

Enable your customers to pay instantly by enabling Tap to Pay

Tap to Pay Overview

Using Tap to Pay

Activating Tap to Pay

Tap to Pay

Discover how you can manage your business

Overview of the dashboard

How to access the merchant dashboard

How to use analytics

Transactions and refunds on the dashboard

Remittance via the dashboard

Payment links via the dashboard

Dashboard

How to see all transactions

My customer's card is immediately declined if they try to make a payment over £100?

Do I need an internet connection to take payments?

Can I take payments in another currency?

How do I cancel a transaction? How do I cancel a payment request I sent by mistake?

Why is the customer payment pending?

What is the transaction limit?

Can I send a partial refund?

Payments and remittance

Find out how to integrate a printer into your operations

Printing overview

Learn how to send and resend an email receipt

Receipts overview

How to manage receipt information?

What gets printed when automatic printing is enabled?

How do I enable automatic printing?

How to set a static IP address

Connecting a WiFi printer

My Bluetooth printer isn't appearing in my list of available printers?

How can I connect a Bluetooth printer to my Pomelo account?

What are the supported printers?

Where can I find the receipt for a transaction?

Receipts and printing

Discover how to integrate OpenCart with Pomelo Pay

Overview of OpenCart

Find out how to integrate WooCommerce with Pomelo Pay

Overview of WooCommerce

OpenCart & WooCommerce

Find out how we can access your information

Open Banking overview

Open Banking

Adding terms and conditions to your payment experience

How to enable push notifications?

How to add my bank account?

How do I change or remove a bank account?

How do I update my business details?

Is it possible to hide my address on payment requests and receipts?

My account

Payouts and deposits

How soon will I receive the money in my bank account?

How do I transfer cleared balance or how do I receive the money into my bank account?