Pomelo Pay FAQ

Cookie Policy

Written by Holly Wright
Updated over a week ago

How can you support me as a small business owner during the pandemic?

h

Written by huishan quah
Updated over a week ago

Are you operating as normal during the Covid-19 pandemic?

Written by Zoe Vu
Updated over a week ago

Who are Pomelo Pay?

Our mission and promise to you

Written by Vincent Choi
Updated over a week ago

How much does Pomelo Pay cost?

Written by Vincent Choi
Updated over a week ago

How long does the sign up process take?

h

Written by huishan quah
Updated over a week ago

I’ve signed up, now what?

Written by Zoe Vu
Updated over a week ago

I have set up my account but no email has arrived

h

Written by huishan quah
Updated over a week ago

How do I activate my account?

h

Written by huishan quah
Updated over a week ago

Why is my account still under review?

h

Written by huishan quah
Updated over a week ago

Do I need a business bank account? Can I add my personal account?

Written by Zoe Vu
Updated over a week ago

Why was my business rejected?

Written by Zoe Vu
Updated over a week ago

Overview of Test Mode

Find out how you can test Pomelo Pay before you open an account

h

Written by huishan quah
Updated over a week ago

Overview of QR code payments

Learn how to turn your phone into a card terminal

h

Written by huishan quah
Updated over a week ago

How to take payments using QR codes

h

Written by huishan quah
Updated over a week ago

How do I scan QR codes?

Written by Zoe Vu
Updated over a week ago

Who scans the QR code, me or the customer?

Written by Zoe Vu
Updated over a week ago

Can I print out my QR code?

h

Written by huishan quah
Updated over a week ago

Is there a way to take payment without the customer having to scan a code?

Written by Zoe Vu
Updated over a week ago

Overview of payment links

Discover how to send customers requests payments

h

Written by huishan quah
Updated over a week ago

Enhanced security

Add an extra layer of security to your payment links

h

Written by huishan quah
Updated over a week ago

How to send a payment link

h

Written by huishan quah
Updated over a week ago

How to add a payment link to an invoice

h

Written by huishan quah
Updated over a week ago

How to hide address and company details when sending a payment link

h

Written by huishan quah
Updated over a week ago

Overview of the shop

Build your own ecommerce platform to sell goods

h

Written by huishan quah
Updated over a week ago

How to build a shop, add products and categories

h

Written by huishan quah
Updated over a week ago

How to add a logo, colours and location

h

Written by huishan quah
Updated over a week ago

How to manage the online ordering system

h

Written by huishan quah
Updated over a week ago

How to add custom fees

h

Written by huishan quah
Updated over a week ago

What are rules?

h

Written by huishan quah
Updated over a week ago

How to define custom fees using rules

h

Written by huishan quah
Updated over a week ago

Order management overview

Learn how to manage and configure orders

h

Written by huishan quah
Updated over a week ago

Does Tap to Pay require a customer's PIN number?

h

Written by huishan quah
Updated over a week ago

General guidance and known device issues with Tap to Pay

h

Written by huishan quah
Updated over a week ago

Tap to Pay Overview

Enable your customers to pay instantly by enabling Tap to Pay

h

Written by huishan quah
Updated over a week ago

Using Tap to Pay

h

Written by huishan quah
Updated over a week ago

Activating Tap to Pay

h

Written by huishan quah
Updated over a week ago

How do I add new users (my staff) to my company?

Written by Zoe Vu
Updated over a week ago

Overview of the dashboard

Discover how you can manage your business

h

Written by huishan quah
Updated over a week ago

How to access the merchant dashboard

h

Written by huishan quah
Updated over a week ago

How to use analytics

h

Written by huishan quah
Updated over a week ago

Transactions and refunds on the dashboard

h

Written by huishan quah
Updated over a week ago

Dashboard revenue is X amount, why have I only received Y amount?

h

Written by huishan quah
Updated over a week ago

Remittance via the dashboard

h

Written by huishan quah
Updated over a week ago

Payment links via the dashboard

h

Written by huishan quah
Updated over a week ago

How to manage the online ordering system

h

Written by huishan quah
Updated over a week ago

How to see all transactions

h

Written by huishan quah
Updated over a week ago

My customer's card is immediately declined if they try to make a payment over £100?

h

Written by huishan quah
Updated over a week ago

Do I need an internet connection to take payments?

Written by Zoe Vu
Updated over a week ago

Can I take payments in another currency?

Written by Zoe Vu
Updated over a week ago

How do I cancel a transaction? How do I cancel a payment request I sent by mistake?

Written by Zoe Vu
Updated over a week ago

Why is the customer payment pending?

h

Written by huishan quah
Updated over a week ago

What is the transaction limit?

h

Written by huishan quah
Updated over a week ago

Can I send a partial refund?

h

Written by huishan quah
Updated over a week ago

Printing overview

Find out how to integrate a printer into your operations

h

Written by huishan quah
Updated over a week ago

Receipts overview

Learn how to send and resend an email receipt

h

Written by huishan quah
Updated over a week ago

How to manage receipt information?

h

Written by huishan quah
Updated over a week ago

What gets printed when automatic printing is enabled?

h

Written by huishan quah
Updated over a week ago

How do I enable automatic printing?

h

Written by huishan quah
Updated over a week ago

How to set a static IP address

h

Written by huishan quah
Updated over a week ago

Connecting a WiFi printer

h

Written by huishan quah
Updated over a week ago

My Bluetooth printer isn't appearing in my list of available printers?

h

Written by huishan quah
Updated over a week ago

How can I connect a Bluetooth printer to my Pomelo account?

h

Written by huishan quah
Updated over a week ago

What are the supported printers?

h

Written by huishan quah
Updated over a week ago

Where can I find the receipt for a transaction?

h

Written by huishan quah
Updated over a week ago

Overview of OpenCart

Discover how to integrate OpenCart with Pomelo Pay

h

Written by huishan quah
Updated over a week ago

Overview of WooCommerce

Find out how to integrate WooCommerce with Pomelo Pay

h

Written by huishan quah
Updated over a week ago

Open Banking overview

Find out how we can access your information

h

Written by huishan quah
Updated over a week ago

Adding terms and conditions to your payment experience

Build trust with your customers

h

Written by huishan quah
Updated over a week ago

How to enable push notifications?

h

Written by huishan quah
Updated over a week ago

How to add my bank account?

h

Written by huishan quah
Updated over a week ago

How do I change or remove a bank account?

h

Written by huishan quah
Updated over a week ago

How do I update my business details?

Written by Zoe Vu
Updated over a week ago

Is it possible to hide my address on payment requests and receipts?

Written by Zoe Vu
Updated over a week ago

Payouts and deposits

Learn how to get paid

Written by Vincent Choi
Updated over a week ago

How soon will I receive the money in my bank account?

Written by Zoe Vu
Updated over a week ago

How do I transfer cleared balance or how do I receive the money into my bank account?

Written by Zoe Vu
Updated over a week ago

Privacy policy

Our commitment to your privacy

h

Written by huishan quah
Updated over a week ago

What happens in the compliance process?

h

Written by huishan quah
Updated over a week ago

Businesses we cannot onboard

h

Written by huishan quah
Updated over a week ago

How long does the compliance check take?

h

Written by huishan quah
Updated over a week ago

In-app support

How to get in touch via the app

h

Written by huishan quah
Updated over a week ago

Book in a demo

Speak to a customer success manager

h

Written by huishan quah
Updated over a week ago

How do I contact Pomelo Pay?

h

Written by huishan quah
Updated over a week ago

Connect with us

Follow our social channels

h

Written by huishan quah
Updated over a week ago

Why should I use Pomelo Pay when cash, invoices and bank transfer are free?

Written by Zoe Vu
Updated over a week ago

The Pomelo Pay app is broken?

Written by Zoe Vu
Updated over a week ago