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Pomelo Pay FAQ
Pomelo Pay FAQ
Find answers to frequently asked questions
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87 articles in this collection
Written by
Vincent Choi,
Zoe Vu,
Holly Wright
and 1 other
Cookie Policy
Written by
Holly Wright
Updated over a week ago
Covid-19
How can you support me as a small business owner during the pandemic?
Written by
Rea Savva
Updated over a week ago
Are you operating as normal during the Covid-19 pandemic?
Written by
Zoe Vu
Updated over a week ago
Getting started
Who are Pomelo Pay?
Our mission and promise to you
Written by
Vincent Choi
Updated over a week ago
How much does Pomelo Pay cost?
Written by
Vincent Choi
Updated over a week ago
How long does the sign up process take?
Written by
Rea Savva
Updated over a week ago
I’ve signed up, now what?
Written by
Zoe Vu
Updated over a week ago
I have set up my account but no email has arrived
Written by
Rea Savva
Updated over a week ago
How do I activate my account?
Written by
Rea Savva
Updated over a week ago
Why is my account still under review?
Written by
Rea Savva
Updated over a week ago
Do I need a business bank account? Can I add my personal account?
Written by
Zoe Vu
Updated over a week ago
Why was my business rejected?
Written by
Zoe Vu
Updated over a week ago
Test Mode
Overview of Test Mode
Find out how you can test Pomelo Pay before you open an account
Written by
Rea Savva
Updated over a week ago
QR code payments
Overview of QR code payments
Learn how to turn your phone into a card terminal
Written by
Rea Savva
Updated over a week ago
How to take payments using QR codes
Written by
Rea Savva
Updated over a week ago
How do I scan QR codes?
Written by
Zoe Vu
Updated over a week ago
Who scans the QR code, me or the customer?
Written by
Zoe Vu
Updated over a week ago
Can I print out my QR code?
Written by
Rea Savva
Updated over a week ago
Is there a way to take payment without the customer having to scan a code?
Written by
Zoe Vu
Updated over a week ago
Payments links
Overview of payment links
Discover how to send customers requests payments
Written by
Rea Savva
Updated over a week ago
Enhanced security
Add an extra layer of security to your payment links
Written by
Rea Savva
Updated over a week ago
How to send a payment link
Written by
Rea Savva
Updated over a week ago
How to add a payment link to an invoice
Written by
Rea Savva
Updated over a week ago
How to hide address and company details when sending a payment link
Written by
Rea Savva
Updated over a week ago
Online shop
Overview of the shop
Build your own ecommerce platform to sell goods
Written by
Rea Savva
Updated over a week ago
How to build a shop, add products and categories
Written by
Rea Savva
Updated over a week ago
How to add a logo, colours and location
Written by
Rea Savva
Updated over a week ago
How to manage the online ordering system
Written by
Rea Savva
Updated over a week ago
How to add custom fees
Written by
Rea Savva
Updated over a week ago
What are rules?
Written by
Rea Savva
Updated over a week ago
How to define custom fees using rules
Written by
Rea Savva
Updated over a week ago
Order management
Order management overview
Learn how to manage and configure orders
Written by
Rea Savva
Updated over a week ago
Tap to Pay
Does Tap to Pay require a customer's PIN number?
Written by
Rea Savva
Updated over a week ago
General guidance and known device issues with Tap to Pay
Written by
Rea Savva
Updated over a week ago
Tap to Pay overview
Enable your customers to pay instantly by enabling Tap to Pay
Written by
Rea Savva
Updated over a week ago
Using Tap to Pay
Written by
Rea Savva
Updated over a week ago
Activating Tap to Pay
Written by
Rea Savva
Updated over a week ago
User management
How do I add new users (my staff) to my company?
Written by
Zoe Vu
Updated over a week ago
Dashboard
Overview of the dashboard
Discover how you can manage your business
Written by
Rea Savva
Updated over a week ago
How to access the merchant dashboard
Written by
Rea Savva
Updated over a week ago
How to use analytics
Written by
Rea Savva
Updated over a week ago
Transactions and refunds on the dashboard
Written by
Rea Savva
Updated over a week ago
Dashboard revenue is X amount, why have I only received Y amount?
Written by
Rea Savva
Updated over a week ago
Remittance via the dashboard
Written by
Rea Savva
Updated over a week ago
Payment links via the dashboard
Written by
Rea Savva
Updated over a week ago
How to manage the online ordering system
Written by
Rea Savva
Updated over a week ago
Payments and remittance
How to see all transactions
Written by
Rea Savva
Updated over a week ago
My customer's card is immediately declined if they try to make a payment over £100?
Written by
Rea Savva
Updated over a week ago
Do I need an internet connection to take payments?
Written by
Zoe Vu
Updated over a week ago
Can I take payments in another currency?
Written by
Zoe Vu
Updated over a week ago
How do I cancel a transaction? How do I cancel a payment request I sent by mistake?
Written by
Zoe Vu
Updated over a week ago
Why is the customer payment pending?
Written by
Rea Savva
Updated over a week ago
What is the transaction limit?
Written by
Rea Savva
Updated over a week ago
Can I send a partial refund?
Written by
Rea Savva
Updated over a week ago
Receipts and printing
Printing overview
Find out how to integrate a printer into your operations
Written by
Rea Savva
Updated over a week ago
Receipts overview
Learn how to send and resend an email receipt
Written by
Rea Savva
Updated over a week ago
How to manage receipt information?
Written by
Rea Savva
Updated over a week ago
What gets printed when automatic printing is enabled?
Written by
Rea Savva
Updated over a week ago
How do I enable automatic printing?
Written by
Rea Savva
Updated over a week ago
How to set a static IP address
Written by
Rea Savva
Updated over a week ago
Connecting a WiFi printer
Written by
Rea Savva
Updated over a week ago
My Bluetooth printer isn't appearing in my list of available printers?
Written by
Rea Savva
Updated over a week ago
How can I connect a Bluetooth printer to my Pomelo account?
Written by
Rea Savva
Updated over a week ago
What are the supported printers?
Written by
Rea Savva
Updated over a week ago
Where can I find the receipt for a transaction?
Written by
Rea Savva
Updated over a week ago
OpenCart & WooCommerce
Overview of OpenCart
Discover how to integrate OpenCart with Pomelo Pay
Written by
Rea Savva
Updated over a week ago
Overview of WooCommerce
Find out how to integrate WooCommerce with Pomelo Pay
Written by
Rea Savva
Updated over a week ago
Open Banking
Open Banking overview
Find out how we can access your information
Written by
Rea Savva
Updated over a week ago
My account
Adding terms and conditions to your payment experience
Build trust with your customers
Written by
Rea Savva
Updated over a week ago
How to enable push notifications?
Written by
Rea Savva
Updated over a week ago
How to add my bank account?
Written by
Rea Savva
Updated over a week ago
How do I change or remove a bank account?
Written by
Rea Savva
Updated over a week ago
How do I update my business details?
Written by
Zoe Vu
Updated over a week ago
Is it possible to hide my address on payment requests and receipts?
Written by
Zoe Vu
Updated over a week ago
My payouts
Payouts and deposits
Learn how to get paid
Written by
Vincent Choi
Updated over a week ago
How soon will I receive the money in my bank account?
Written by
Zoe Vu
Updated over a week ago
How do I transfer cleared balance or how do I receive the money into my bank account?
Written by
Zoe Vu
Updated over a week ago
Security and privacy
Privacy policy
Our commitment to your privacy
Written by
Rea Savva
Updated over a week ago
What happens in the compliance process?
Written by
Rea Savva
Updated over a week ago
Businesses we cannot onboard
Written by
Rea Savva
Updated over a week ago
How long does the compliance check take?
Written by
Rea Savva
Updated over a week ago
Contact us
In-app support
How to get in touch via the app
Written by
Rea Savva
Updated over a week ago
Book in a demo
Speak to a customer success manager
Written by
Rea Savva
Updated over a week ago
How do I contact Pomelo Pay?
Written by
Rea Savva
Updated over a week ago
Other
Connect with us
Follow our social channels
Written by
Rea Savva
Updated over a week ago
Why should I use Pomelo Pay when cash, invoices and bank transfer are free?
Written by
Zoe Vu
Updated over a week ago
The Pomelo Pay app is broken?
Written by
Zoe Vu
Updated over a week ago