Pomelo Pay FAQ
Find answers to frequently asked questions
Cookie Policy
How to see all transactions
My customer's card is immediately declined if they try to make a payment over £100?
Do I need an internet connection to take payments?
Can I take payments in another currency?
How do I cancel a transaction? How do I cancel a payment request I sent by mistake?
Why is the customer payment pending?
What is the transaction limit?
Can I send a partial refund?
Printing overview
Receipts overview
How to manage receipt information?
What gets printed when automatic printing is enabled?
How do I enable automatic printing?
How to set a static IP address
Connecting a WiFi printer
My Bluetooth printer isn't appearing in my list of available printers?
How can I connect a Bluetooth printer to my Pomelo account?
What are the supported printers?
Where can I find the receipt for a transaction?