In this overview we will cover:

  • Connection methods

  • Supported printers

  • How can I connect a Bluetooth printer to my Pomelo account?

  • My Bluetooth printer isn't appearing in my list of available printers

  • Connecting a Wi-Fi printer

  • How to set a static IP address

  • Assign the Printer a Static IP Address

  • Printer configurations

  • Automatic printing

  • Managing receipt information


Connection methods

To set up your printer up, simply connect your phone or tablet to your printer. This can be done via the following connection methods:

  • Bluetooth

  • Wifi/LAN


Supported printers

Pomelo can support printers that are either connected via LAN to your router and Bluetooth printers. Below is a list of supported printers that can be used:

  • mPOP

  • SM-L Series

    • SM-L200

    • SM-L300

  • SM-S Series

    • SM-S210i (For Japanese market only)

    • SM-S220i (Other Japanese markets only)

    • SM-S230i (Other Japanese markets only)

  • SM-L Series

    • SM-T300i

    • SM-T400i

  • mC-Print3

    • MCP30

    • MCP31

  • mC-Print2

The mode we support is starPRNT . For more information on how to switch your printer to starPRNT , click here (page 20).

You can purchase the above printers by visiting our printing partner, Accept.


Bluetooth printers

How can I connect a Bluetooth printer to my Pomelo account?

  1. Open your app and navigate to settings.

  2. Ensure your Bluetooth is on and you have given [platform name] permission to access your Bluetooth.

  3. When in settings, tap Printers which is located under Hardware.

  4. Tap Add a printer.

  5. Find your printers and tap add.

Please note: Some printers may require you to enter a PIN. Star printers print code default is 1234.

My Bluetooth printer isn't appearing in my list of available printers

Some Bluetooth printers will require you to connect your phone or tablet to the printer within your device settings before it will appear. Once you have added it to your list of Bluetooth devices, it will then appear in the list of available devices, ready for you to add to Pomelo.


Connecting a Wi-Fi printer

When connecting your printer for the first time please ensure you have followed the instructions that come with your printer in order to connect it to your phone or tablet.

  1. Open your app and navigate to settings.

  2. When in settings, tap Printers which is located under Hardware.

  3. Find your wifi printer.

  4. Find your printers and tap add.

Make sure the receipt printer and your device are connected to the same Wi-Fi network. To test your connection, in your printer detail tap Print test receipt.

Important notes to consider:

  • Ensure your ethernet cable is connected to your printer.

  • Ensure you have followed your printer instructions and set a static IP address

  • Your printer must be on the same network as the computer that will use the printer.


How to set a static IP address

The following steps are only relevant to Star printers.

  1. To start connecting the printer, remove the rear cover.

  2. You will then need to connect the ethernet cable to your printer.
    Please make sure the ethernet port you are using is connected to the same network as your device.

  3. Connect the ethernet cable to the LAN Port.

When you first connect the printer, it gets a dynamically assigned IP address. You need to get this address to start programming it.

  1. Turn off the printer.

  2. On the front, press and hold the FEED button and while tapping the Power button turn on the printer.

  3. Once the printer starts printing paper, you may release the FEED button.

  4. The printer will print two separate items. Wait to tear until the second piece comes out.

  5. At the bottom of the second printout, you will see the IP Address. Take note of this for the following steps.

Assign the Printer a Static IP Address

  1. Open the web browser of the computer that will access the printer.

  2. Navigate to the IP address you received.

  3. Click System Access > Login.

  4. The default username is root and the password is public.

Please note: You will be required to pick a new password but you can simply enter public again and press Save. If you choose to change the password, please take note of this password and save it.

  1. Click IP Parameters.

  2. Choose Static.

  3. Set an IP Address that you're sure is available for static use and won't be assigned by your DHCP server/service.

  4. Set the Subnet Mask and Default gateway to match your current network settings.

  5. Click Submit.

  6. On the screen that says Static address condition is accepted! make sure to click Save in the Network Configuration menu. If you don't press Save, the changes won't be saved to the device.

  7. When prompted, select Save --> Configuration printing --> Restart device.


Printer configurations

Printers can be configured to be used for the following:

  • Customer receipts

  • Receipts with an itemized breakdown suitable to give to your customers

  • Order tickets

  • Perfect for sending orders to a printer in the kitchen


Automatic printing

To save time, you can set your printer to automatically print a new order and customer receipts.

How to enable automatic printing

  • Go to settings.

  • Then printers.

  • Find your printer.

  • Within your printer settings, scroll to the bottom and select Automatically print new orders and receipts.

What gets printed when automatic printing is enabled?

  • Charge/New sale receipts

Once the sale is successfully completed (you've made it to the receipt screen within the app) the receipts will automatically be printed.

  • Shop receipts

Once the sale is successfully completed (you've made it to the receipt screen within the app) the receipts will automatically be printed.

  • New orders

When a new order is received and you have your device which is connected to your printer open on the order management view, new orders will automatically be printed.


The above will only be printed if the paired printer has Automatically print new orders and receipts enabled.


Managing receipt information

You can manage the information which appears on the customer's receipt within your receipt information, for example:

  • Logo

  • Customer information

  • Order content

To manage this information:

  1. Go to settings.

  2. Then to receipt information.
    Here you are able to control what is displayed on your digital and physical receipts.

  3. Scroll down to Printed receipt content.


Printing partner: https://accept.uk/collections/printers

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