Customers are screened at onboarding to ensure that we can deal with their business. We would love to help as many businesses as we can who sign up with Pomelo Pay, however sometimes we are bound by our regulators meaning that certain industries are outside our risk appetite and will not qualify.

We can only onboard businesses that are at least one year's old, and belong to industries that qualify.

Industries that do not qualify include:

  • Adult services, dating or escort services

  • Gambling, lottery or betting services

  • Financial services, investment, insurance, loan, or banking businesses

  • Currency exchanges including virtual currencies, and money services business

  • Sale of narcotics

  • Auction/pawn services

  • Real estate

  • Sales of arms, weapons, military equipment, explosives, batons, fireworks, firecrackers.

  • Precious metals and stones (eg. jewellery)

  • Scrap metal

  • Waste management

  • Sales of any psychotropic or prohibited medicines

  • Plastic surgery

  • Crowdfunding

  • Peer to peer lending

  • Trading in invoices and virtual currencies

  • Pyramid schemes and multi-level marketing

  • Gold investment

  • Sale of personal information/products that infringe on personal privacy

  • Handling any hazardous, poisonous or dangerous chemicals

Business types that we also cannot onboard include:

  • Partnerships, including Limited Liability Partnerships (LLPs).

  • Limited companies by guarantee.

  • Charities.

  • Community interest company (CIC).

  • Clubs or other non-registered organisations.

  • Trusts, funds or Special Purpose Vehicles (SPV).

For more information on how our compliance process works, click here.

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