I can't find the Pomelo Pay app
The Pomelo Pay app can be downloaded from the Apple App Store or Google Play Store.

The Pomelo Pay app is broken
Please try these 3 steps to resolve the issue:

1.  Pomelo Pay requires an internet connection.  Please ensure your phone is connected to a WiFi network or your mobile data is turned on.

2.   Update the software on your phone:

  • For Apple devices, go to Settings -> General -> Software Update and download the latest software.  Turn on automatic software updates to avoid this issue in future.
  • For Android devices, go to Settings -> About Device/Phone -> Software Update and download the latest software.

3.  Delete and reinstall the Pomelo Pay app on your phone.

If this does not solve the problem, please contact us via live web chat, or email support@pomelopay.com. 

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